A system or tool that gathers and presents key performance data about agents, helping managers track productivity, identify trends, and improve workforce management.
UCaaS (Unified Communications as a Service) is a cloud-based service that provides communication tools like voice, video conferencing, and messaging through a single platform, accessible from any device.
UDP (User Datagram Protocol) is a communication protocol used for fast, connectionless data transmission, ideal for real-time applications like gaming or video streaming where speed is prioritized over reliability.
Unified Communications refers to the integration of various communication tools, such as voice, video, messaging, and email, into a single, cohesive platform that enhances collaboration and efficiency.
UNIX is a powerful, multi-user operating system that is widely used in servers, workstations, and mobile devices, known for its stability, flexibility, and strong security features.
Techniques used to increase revenue by encouraging customers to purchase more expensive products or additional services complementary to their initial purchase.
Upload is the process of sending data from a local device, such as a computer or phone, to a remote server or system, commonly used when transferring files or sharing content online.
Upstream refers to data that is transmitted from a user’s device to a network or server, typically involving activities like sending emails, uploading files, or making video calls.
A URL (Uniform Resource Locator) is the address used to access a website or resource on the internet, often consisting of the protocol, domain name, and specific path to the resource.
URL Filtering is a security feature that blocks or allows access to specific websites or URLs based on predefined policies, often used to prevent access to malicious or inappropriate content.
UTM (Unified Threat Management) is a security solution that integrates multiple protective functions, such as firewall, antivirus, and intrusion prevention, into a single device or platform.
UTP (Unshielded Twisted Pair) is a type of cabling used in telecommunications and networking, consisting of twisted copper wires that help reduce interference and support high-speed data transmission.
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