Agent Reports

Failover is a system that automatically switches to a backup component, such as a server or network connection, when the primary system fails, ensuring continuity of service.

Find Me / Follow Me is a feature in telephony systems that forwards incoming calls to a series of numbers, ensuring the recipient can be reached at various locations or devices.

A Firewall is a security system that monitors and controls incoming and outgoing network traffic based on predefined security rules, protecting networks from unauthorized access or attacks.

Firewall per Session refers to firewalls that are configured to monitor and control each individual session, ensuring that each connection is secure and meets the network’s security policies.

First Call Resolution is when a customer’s issue is resolved during their first contact with a company, without the need for follow-ups, improving customer satisfaction and efficiency.

First Mile refers to the initial part of a network connection from a service provider to the end user, typically involving the infrastructure that connects homes or businesses to the internet.

A metric that measures the ability to resolve customer inquiries or issues during the first interaction, improving satisfaction and reducing operational costs.

A Fixed IP Address is a permanent, static IP assigned to a device or server, which does not change over time, often used for hosting websites or ensuring consistent remote access.

Fixed VoIP is a Voice over IP service tied to a physical address, such as a home or office, allowing for reliable internet-based phone calls from a specific location.

FMC (Fixed Mobile Convergence) integrates fixed and mobile networks, allowing users to seamlessly switch between them, improving flexibility and connectivity for communication services.

A Foreign Exchange Office (FXO) is a telephone interface used to connect a private phone system to a traditional public telephone network, managing inbound and outbound calls.

A Foreign Exchange Station (FXS) is a port on a telephony device that provides the connection to a user’s phone or analog device, enabling the delivery of dial tone and call signaling.

FreePBX is an open-source web-based graphical user interface (GUI) that controls and manages Asterisk, a software platform for building and managing phone systems.

FTP (File Transfer Protocol) is a standard network protocol used for transferring files between a client and a server over the internet or a local network.

FXO (Foreign Exchange Office) is an interface that connects a business’s phone system to the public telephone network, allowing for external call connectivity.

FXS (Foreign Exchange Station) is the interface that delivers the dial tone and power to a traditional analog phone from a phone system, enabling users to make and receive calls.