Agent Reports

Data Transfer Rate measures the speed at which data is transmitted between two devices or over a network, usually expressed in bits per second (bps) or megabits per second (Mbps).

A Datacenter is a facility used to house large groups of networked servers that store, process, and distribute data, providing essential infrastructure for cloud services, websites, and applications.

DDNS (Dynamic Domain Name System) automatically updates the IP address information associated with a domain name, making it easier to access devices like routers or servers with changing IPs.

Dedicated fiber refers to a fiber-optic connection that is exclusively used by one customer, providing high-speed internet and reliable bandwidth without sharing it with other users.

Delivery rate is a metric that shows the percentage of emails or messages successfully delivered to the recipient’s inbox, indicating the effectiveness of an email or SMS campaign.

Desktop Connection refers to the ability to access and manage a desktop computer or its resources remotely, allowing users to work from different locations through virtual or remote desktop technologies.

Detection of protocol anomalies involves identifying unusual or suspicious behavior in network protocols, which could indicate security threats or malfunctions, helping maintain the integrity of communication systems.

DHCP (Dynamic Host Configuration Protocol) automatically assigns IP addresses to devices on a network, ensuring each device has a unique address without manual configuration.

DHCP (Dynamic Host Control Protocol) is a network protocol that dynamically assigns IP addresses to devices on a network, allowing them to communicate effectively without the need for manual IP setup.

A telecommunication service that identifies the number dialed by a caller, helping call centers route calls more efficiently and improve customer service.

The process of managing and guiding conversations between agents and customers to ensure clarity, consistency, and alignment with business objectives.

DID (Direct Inward Dialing) allows businesses to assign individual phone numbers to employees or departments without needing a physical phone line for each, making call routing more efficient.

DID (Direct Inward Dialing) assigns individual numbers to internal extensions, allowing external callers to bypass a receptionist and directly reach the intended contact within an organization.

Seamless, engaging customer interactions across online shopping platforms, providing intuitive browsing, secure transactions, and personalized recommendations.

Digital Subscriber Level Zero is the basic channel in ISDN (Integrated Services Digital Network) offering lower-speed connections typically used for voice communication and low-bandwidth data.

Digital Workplace refers to the integration of digital tools, applications, and systems that allow employees to work, collaborate, and communicate from any location, often enhancing flexibility and productivity.

DNCM (Do Not Call Management) refers to systems and procedures businesses use to comply with regulations that restrict telemarketing calls to individuals listed on a “Do Not Call” registry.

DNS (Domain Name System) translates domain names like “example.com” into IP addresses, making it easier for users to access websites without needing to remember numerical addresses.

DNT (Do Not Track) is a privacy feature that allows users to request that websites do not track their browsing activities, though compliance by websites is often voluntary.

Do Not Call (DNC) refers to regulations that prohibit telemarketers from calling individuals who have registered their phone numbers on a national or company-specific “Do Not Call” list.

DSP (Digital Signal Processor) is a specialized microprocessor designed to process and manipulate digital signals, such as audio and video, in real time for telecommunications or multimedia applications.

DTMF (Dual Tone Multi-Frequency) is a signaling method used in telecommunication systems where pressing a phone’s keypad generates two simultaneous tones to communicate the dialed number to the system.

DTMF (Dual Tone Multi-Frequency) is the tone-based signaling system used by telephones, where each button on the keypad produces two distinct frequencies to send numbers to a switch or PBX system.

Dual tone multi-frequency signaling is the technology behind telephone keypads, generating specific tones when buttons are pressed to communicate with automated systems or telephone networks.

Dynamic DNS (DDNS) is a service that automatically updates the IP address associated with a domain name when the address changes, allowing users to access services hosted on a dynamic IP.