Smart Routing is a system that automatically directs calls or data to the best available path or resource based on criteria like traffic, location, or service quality, improving efficiency and response times.
OAM (Operations, Administration, and Maintenance) refers to the functions and processes used to monitor, maintain, and ensure the smooth operation of networks and telecommunications systems.
OC-12 (Optical Carrier 12) is a high-speed fiber-optic network connection that provides data transfer rates of approximately 622 Mbps, typically used in large enterprise networks.
OC-3 (Optical Carrier 3) is a type of fiber-optic connection capable of transmitting data at speeds up to 155 Mbps, used in large networks for fast data transmission.
Off-Site Hosting involves storing data, applications, or websites on remote servers managed by a third-party provider, providing businesses with secure and scalable cloud-based solutions.
Office 365 is a cloud-based productivity suite from Microsoft that includes tools like Word, Excel, PowerPoint, and Outlook, providing collaboration and document sharing features for businesses.
Office 365 ProPlus is the enterprise version of Microsoft’s Office suite, offering cloud-based access to applications like Word, Excel, and PowerPoint with additional collaboration and security features.
Omnichannel refers to a seamless approach to customer interactions, where communication across different channels like phone, email, social media, and in-person integrates to provide a consistent experience.
A call center that integrates multiple communication channels, such as voice, chat, and email, through a cloud-based system to deliver seamless customer experiences across all touchpoints.
A centralized, cloud-based platform that unifies customer interactions across multiple channels, providing consistent, high-quality service regardless of how customers engage.
Omnichannel Contact Center Software allows businesses to manage customer interactions across various channels, ensuring a consistent experience whether customers reach out via phone, email, chat, or social media.
A seamless and integrated customer journey across various channels, ensuring that interactions remain consistent and personalized whether customers use mobile apps, websites, or phone support.
A seamless experience where customers interact with a brand across multiple channels, such as mobile, web, and social media, with consistent messaging and service throughout their journey.
Integrated support across various channels, enabling customers to switch between platforms—like phone, chat, or email—without disrupting the quality or continuity of service.
Omnichannel Marketing is a strategy where businesses engage with customers across multiple channels, including online, in-store, and mobile, providing a consistent brand experience throughout.
On-Premises VoIP is a voice-over-IP system hosted and managed on a company’s own hardware and network infrastructure, giving businesses full control over their communications setup.
OneDrive is Microsoft’s cloud storage service that allows users to store, sync, and share files across devices, making collaboration and access to data easier from any location.
OneNote is a digital note-taking app from Microsoft that lets users capture, organize, and share notes, ideas, and multimedia across devices, commonly used for personal organization and collaboration.
Open Rate is a metric used in email marketing to measure the percentage of recipients who open a given email, providing insight into the effectiveness of email campaigns.
Opt-In refers to the process where a user actively agrees to receive communications or services, typically in marketing, by providing consent to be contacted or enrolled.
Opt-Out is the process by which an individual chooses to withdraw their consent from receiving communications or services, commonly used in email marketing or subscription-based services.
Optical Carrier-12 (OC-12) is a high-speed fiber-optic network connection that provides data transfer rates of approximately 622 Mbps, used in large-scale network infrastructures.
Optical Carrier-3 (OC-3) is a fiber-optic transmission standard that offers data speeds of 155 Mbps, often used by businesses and carriers for high-capacity data transmission.
An Outbound Call Center focuses on making outgoing calls to customers, often for telemarketing, sales, customer follow-ups, or conducting surveys.
An automated interactive voice response system used for outbound calls, providing reminders, notifications, or surveys to customers without requiring a live agent.
Outsourcing is the practice of hiring external organizations to perform business functions or services, such as customer support or IT, allowing companies to focus on core activities.
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