Smart Routing is a system that automatically directs calls or data to the best available path or resource based on criteria like traffic, location, or service quality, improving efficiency and response times.
LAN (Local Area Network) is a network that connects computers and devices within a limited area, such as an office, home, or school, enabling them to share resources and communicate efficiently.
Latency is the time delay between sending and receiving data over a network, affecting the speed and responsiveness of online communication, especially in real-time applications like video conferencing.
LEC (Local Exchange Carrier) is a telecommunications company that provides local telephone services within a specific region, handling call routing and connectivity to the public network.
Real-time evaluation of customer emotions during interactions using AI, helping agents adjust their responses and improve service by identifying satisfaction or frustration levels instantly.
LOA (Letter of Authorization) is a document that grants permission to a telecom provider to make changes or transfer services on behalf of a customer, often used for porting numbers or network services.
A Local Area Network (LAN) is a group of connected devices in a small geographic area that share data and resources like printers or file storage, often used in homes, schools, and offices.
Local Exchange Carrier (LEC) is a telecom company that provides local phone services, responsible for maintaining the local infrastructure that connects homes and businesses to the broader network.
Local Loop refers to the physical connection between a customer’s premises and the nearest local telephone exchange, often using copper or fiber lines to provide telecommunication services.
Local Number Porting (LNP) allows a customer to transfer their existing phone number from one service provider to another, ensuring continuity of communication with the same number.
Logs are records of system activities, such as network access, errors, or transactions, used for monitoring, troubleshooting, and maintaining security in IT systems.
LSR (Local Service Request) is a formal request submitted to a Local Exchange Carrier (LEC) to initiate changes in service, such as number porting or installation of telecom services.
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