The ability to deliver uniform service quality across all channels and touchpoints, ensuring customers receive the same level of care and resolution regardless of how they engage with the company.
Zero Day refers to a software vulnerability that is unknown to the developer and can be exploited by hackers before a fix is made, posing a serious security risk.
Zero-Touch Provisioning is a method of automating the setup of devices, such as routers or phones, without manual intervention, allowing for faster and more efficient deployment.
ZRTP is a protocol for securing VoIP communications by encrypting voice calls, ensuring that conversations remain private and protected from interception.
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