The ability to deliver uniform service quality across all channels and touchpoints, ensuring customers receive the same level of care and resolution regardless of how they engage with the company.
Jabber is an open-source messaging protocol (also known as XMPP) that facilitates real-time communication through chat, voice, or video over the internet, often used for instant messaging services.
Jitter refers to the variation in packet arrival times over a network, which can cause delays or poor quality in real-time communications like VoIP or video streaming.
The process of analyzing customer interactions across all touchpoints to identify trends, pain points, and opportunities for improvement throughout the customer journey, driving better business outcomes.
A visual representation of the entire customer experience, outlining each step from awareness to post-purchase, helping businesses identify strengths and areas to improve for smoother journeys.
A platform that uses data insights to manage and optimize the customer journey in real-time, ensuring seamless transitions between channels and touchpoints to enhance experiences.
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