Advanced Call Center Technologies (ACCT) refers to the suite of tools, systems, and software used by call centers to enhance operational efficiency, streamline communication processes, and improve customer service experiences. These technologies may include predictive dialers, customer relationship management (CRM) systems, and voice recognition software, all of which aim to reduce wait times, automate routine tasks, and provide agents with real-time customer information.
WAN (Wide Area Network) is a large network that connects devices across vast geographic areas, often spanning cities, countries, or even globally, using technologies like leased lines or satellites.
A Web Browser is a software application that allows users to access and navigate the internet, displaying websites and web applications by retrieving and rendering web content.
Web Conferencing allows users to conduct meetings or presentations over the internet using video, audio, and screen sharing, facilitating real-time collaboration from different locations.
A Web Server is a computer system that stores and delivers web pages to users via the internet, responding to requests from browsers by serving up website content.
A Web-based Softphone is an internet application that allows users to make voice and video calls through a browser, eliminating the need for dedicated software installation.
WebRTC (Web Real-Time Communication) is a technology that enables browsers and mobile apps to support real-time voice, video, and data sharing without requiring plugins or external apps.
White Label VoIP is a VoIP service offered by one provider that allows other companies to rebrand and sell it as their own service, providing a turnkey telecom solution.
A White Zone refers to an area where there is no mobile network coverage, meaning users cannot make calls, send texts, or access mobile data.
Wi-Fi Calling is a feature that allows mobile devices to make voice calls and send texts using a Wi-Fi network instead of a cellular connection, improving call quality in low-coverage areas.
WiFi is a wireless networking technology that allows devices to connect to the internet and communicate with each other over a local area network without physical cables.
WiMAX (Worldwide Interoperability for Microwave Access) is a wireless broadband technology that provides high-speed internet over long distances, often used in rural areas.
The emotional and professional commitment of employees toward their roles, directly influencing productivity, service quality, and job satisfaction.
A strategy that combines tools, processes, and practices to increase employee motivation, productivity, and retention in the workplace.
The process of forecasting, scheduling, and monitoring employee workloads to ensure staffing levels align with business needs and customer demand.
A comprehensive approach to improve workforce efficiency by analyzing performance, automating tasks, and aligning employee skills with customer needs.
A proactive approach to ensuring the right number of employees with the right skills are available to meet future business and customer service needs.
The process of distributing tasks among employees to ensure productivity, prevent burnout, and maintain service quality during peak and off-peak times.
The World Wide Web (WWW) is a system of interconnected documents and resources, accessed via the internet, using browsers to retrieve, display, and navigate through websites.
Gone are the days of relying on clunky traditional phone
