Advanced Call Center Technologies

H.245 Tunneling is a method used in VoIP to encapsulate H.245 messages within other protocols, reducing call setup time and improving call efficiency in H.323 systems.

H.323 is a protocol standard for multimedia communications, including voice, video, and data, over packet-based networks like the internet, widely used in VoIP.

Hand-over refers to the process of transferring an active call or data session from one cell tower to another as a user moves, ensuring uninterrupted service.

A Hardphone is a physical VoIP phone that connects directly to the internet or a network, allowing users to make and receive calls without relying on a computer or softphone application.

HD Voice is a technology that enhances the audio quality of phone calls, offering clearer, more natural sound by transmitting a wider frequency range than standard voice calls.

HDS (High-Density Storage) refers to systems designed to store large amounts of data in a compact space, maximizing storage efficiency while minimizing physical space usage.

High Availability ensures that a system or service remains operational with minimal downtime by using redundant components, backup systems, and failover mechanisms.

A call center solution managed remotely by a service provider, offering businesses scalability, reduced maintenance costs, and remote access for agents.

A cloud-based platform for managing multi-channel customer interactions, enabling businesses to handle calls, emails, and chats without on-premise infrastructure.

A cloud-based automated dialing system used in call centers to streamline outbound calling campaigns and maximize agent productivity.

Hosted PBX is a cloud-based phone system managed by a third-party provider, allowing businesses to use advanced telephony features without needing on-premise equipment.

Hosted Services refer to IT services such as email, storage, or software applications that are managed remotely by a provider, delivering them via the internet or private networks.

Hosted Telephony delivers voice communication services over the internet through a cloud-based system, allowing businesses to manage calls without maintaining physical phone systems.

Hosted VoIP is a service where voice over IP technology is managed and maintained by a third-party provider, offering scalable and flexible communication solutions for businesses.

A Hunt Group (Ring Group) is a phone system feature that distributes incoming calls across a group of phone lines or extensions, ensuring that calls are answered by the first available user.

Hybrid Cloud is a computing environment that combines public and private cloud resources, allowing businesses to manage workloads across both, enhancing flexibility and scalability.

Advanced personalization techniques that use AI and data analytics to deliver highly tailored experiences based on individual customer behaviors, preferences, and history.