ACD

T1 is a type of digital transmission line that supports data speeds of 1.544 Mbps, commonly used by businesses for high-speed internet and phone services, providing 24 voice channels.

T3 is a higher-capacity digital transmission line capable of transferring data at 45 Mbps, typically used by large organizations for extensive data transfer or large-scale network connections.

Personalized engagements based on individual customer preferences and behaviors, fostering stronger relationships and improving customer satisfaction.

The total time an agent spends speaking with a customer during a call. Monitoring talk time helps in measuring agent productivity and ensuring efficient customer service delivery.

TC-PAM (Trellis Coded Pulse Amplitude Modulation) is a modulation scheme used in DSL technologies to increase data transmission efficiency and bandwidth over copper lines.

TCP (Transmission Control Protocol) is a core internet protocol that ensures reliable and ordered delivery of data between devices, forming the backbone of most internet communication.

Teams Direct Routing allows Microsoft Teams users to connect to the Public Switched Telephone Network (PSTN) for making and receiving external phone calls using their existing phone lines or SIP trunks.

Teams Telephony refers to the integration of Microsoft Teams with phone systems, enabling users to make, receive, and manage voice calls within the Teams platform.

Telco is short for telecommunications company, referring to businesses that provide communication services such as telephone, internet, and TV to consumers and businesses.

A Telephone Chain is a system where one person calls several people, who then pass on the message to others, often used in emergency situations or to quickly disseminate information.

Telephone Polling involves gathering feedback or opinions from individuals over the phone, commonly used in surveys, political campaigns, or market research.

Telephony refers to the technology and systems that enable voice communication over distances, traditionally through landlines and more recently through digital networks like VoIP.

Text Message Forwarding allows users to automatically forward SMS messages from one phone number to another, ensuring that important texts are received even when using a different device.

Text Message Marketing involves sending promotional or informational messages to customers via SMS, often used by businesses to engage with customers, offer deals, or provide updates.

Text-To-Speech (TTS) is a technology that converts written text into spoken words, enabling devices to read text aloud, commonly used in accessibility tools or voice-enabled applications.

Tier III refers to a level of data center infrastructure with high availability, offering redundant systems and backup power, ensuring minimal downtime but with some planned maintenance windows.

Tier IV is the highest level of data center infrastructure, offering fully redundant systems with no single point of failure, ensuring maximum uptime and continuous operation.

Time-Based Routing directs incoming calls based on specific time schedules, ensuring calls are routed to the appropriate destination depending on the time of day or business hours.

Time-of-Day Routing is a call management feature that automatically routes calls to different locations or phone numbers based on the time of day, helping manage after-hours or weekend calls.

Touch Tone refers to the system of dialing in which each key press on a phone generates a specific tone (Dual Tone Multi-Frequency), used to navigate phone systems and make calls.

Any point of interaction between a customer and a business across various channels, such as websites, apps, or physical stores, that influences the overall customer experience.

TR-069 is a protocol that allows service providers to remotely manage and configure customer premises equipment (CPE) like routers or modems, ensuring smooth device updates and maintenance.

Traffic Shaping is a network management technique that prioritizes certain types of data, ensuring important traffic, such as voice or video, gets higher bandwidth and smoother transmission.

Troubleshooting is the process of identifying, diagnosing, and resolving issues or malfunctions in a system, network, or device to restore functionality or improve performance.

A communication line or channel used to connect multiple telephony systems, facilitating the transfer of voice and data across networks for smooth call center operations.