ACD

A subset of AI that enables systems to learn from data and improve performance over time without explicit programming, powering advanced analytics and predictive models in customer service.

A Main Distribution Frame (MDF) is a central hub in a telecom building where incoming and outgoing lines are connected, managing the distribution of network services to various parts of the building.

Managed Services are outsourced IT or network services provided by a third-party company, handling tasks like monitoring, security, and maintenance to improve efficiency and reduce costs.

The Management Information Base (MIB) is a database used for managing the entities in a communication network, providing important information for network management protocols like SNMP.

An MCU (Multipoint Control Unit) is a device used in video conferencing systems that allows multiple participants to join the same call, managing the communication and video feeds from different locations.

MDF (Main Distribution Frame) is a central point in a telecommunications network where cables from the customer’s equipment are connected to external lines, managing connections within the building.

Mean Opinion Score (MOS) is a measure of voice quality in telecommunication systems, based on subjective feedback from users who rate the clarity and overall experience of a call.

Messaging refers to the exchange of text, multimedia, or voice messages between individuals or devices, often using applications like SMS, MMS, or instant messaging platforms.

MHU (Multi-Hospitality Unit) refers to a large building or complex that includes multiple hotels or hospitality businesses, often sharing infrastructure like telecommunications or internet services.

MIB (Management Information Base) is a collection of information organized hierarchically, used by network management protocols like SNMP to monitor and manage devices in a network.

A Microfilter is a device used in DSL installations to separate voice and data signals, preventing interference between telephone calls and internet connectivity over the same line.

Microsoft Teams is a collaboration platform that integrates chat, video conferencing, file sharing, and productivity tools, designed to improve communication and teamwork within organizations.

MMS Texting (Multimedia Messaging Service) allows users to send messages that include multimedia content such as pictures, videos, or audio files, expanding beyond traditional text messaging.

A Mobile Softphone is an application that enables users to make VoIP calls from their smartphone or tablet, acting as a software-based phone without needing a physical handset.

Voice-enabled services accessible via mobile devices, allowing customers to interact with businesses through voice commands, enhancing convenience and accessibility.

Mobile VoIP allows voice communication over internet protocols on mobile devices, letting users make calls using Wi-Fi or mobile data instead of traditional cellular networks.

Mobility in telecommunications refers to the ability of users to maintain seamless communication and access services while moving between different locations or networks.

A Modem (Modulator-Demodulator) is a device that converts digital data into analog signals for transmission over phone lines or cable, and vice versa, allowing internet connectivity.

A customer service hub equipped with the latest technologies, such as AI, machine learning, and cloud platforms, enabling multi-channel support and seamless customer interactions.

A Modulator/Demodulator (Modem) is a device that translates digital signals from a computer into analog signals for transmission over communication lines, and then back into digital form.

MOS (Mean Opinion Score) is a metric used to evaluate the quality of voice communication in telephony systems, based on subjective feedback from users who rate the call experience.

MPLS (Multiprotocol Label Switching) is a technique used in networking to route data efficiently by assigning labels to packets, improving speed and performance across wide-area networks.

MSAR (Mobile Switching Area Register) stores data related to the switching and routing of mobile calls within a specific region, managing user mobility and call continuity.

MSBR (Multi-Service Business Router) is a device that consolidates multiple services, such as voice, data, and security, into a single router, simplifying network management for businesses.

MTU (Maximum Transmission Unit) refers to the largest size of a packet that can be transmitted over a network, influencing the efficiency of data transmission and reducing fragmentation.

A Multi-Line Phone is a phone system that can manage multiple phone lines simultaneously, often used in businesses to handle multiple incoming and outgoing calls efficiently.

Multi-operator Redundancy refers to a system setup that allows multiple network operators to provide backup services, ensuring uninterrupted connectivity in case one operator’s service fails.

A Multi-service Access Router is a device that supports a variety of services such as data, voice, and video, allowing businesses to route different types of traffic over a single network infrastructure.

A Multi-service Business Router combines various communication services, such as voice, data, and security, into one device, simplifying management for businesses by handling multiple functions simultaneously.

Multi-technology Redundancy is the use of different technologies to create backup systems, ensuring service continuity if one technology fails, commonly used in mission-critical network infrastructures.

A cloud-based contact center that handles customer interactions across multiple channels, such as voice, chat, email, and social media, ensuring centralized management and easy scalability.

Multimedia Messaging Service (MMS) allows mobile users to send messages containing multimedia content like images, videos, or audio clips, extending the capabilities of traditional SMS.

Multiplex refers to the process of combining multiple signals or data streams into a single transmission channel, optimizing the use of bandwidth and communication lines.

Music/Messaging on Hold is a feature that plays music or prerecorded messages to callers placed on hold, often used in businesses to keep customers engaged while waiting.

An MVNO (Mobile Virtual Network Operator) is a wireless service provider that leases network infrastructure from larger carriers rather than owning its own, offering mobile services under its own brand.