Sensitive Data refers to personal or confidential information that requires protection, such as financial details, medical records, or passwords, often subject to strict regulations for privacy and security.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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