Real-Time Communication is the exchange of information that happens instantly, such as during phone calls, video chats, or live messaging, where participants can interact without delay.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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