A Phone-In System allows users to call a specific number to access services, such as radio shows, voting lines, or automated customer service, facilitating easy interaction with businesses or events.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
No posts found
