OneNote is a digital note-taking app from Microsoft that lets users capture, organize, and share notes, ideas, and multimedia across devices, commonly used for personal organization and collaboration.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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