Omnichannel Marketing is a strategy where businesses engage with customers across multiple channels, including online, in-store, and mobile, providing a consistent brand experience throughout.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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