Office 365 ProPlus is the enterprise version of Microsoft’s Office suite, offering cloud-based access to applications like Word, Excel, and PowerPoint with additional collaboration and security features.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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