A cloud-based contact center that handles customer interactions across multiple channels, such as voice, chat, email, and social media, ensuring centralized management and easy scalability.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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