A Multi-service Access Router is a device that supports a variety of services such as data, voice, and video, allowing businesses to route different types of traffic over a single network infrastructure.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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