LAN (Local Area Network) is a network that connects computers and devices within a limited area, such as an office, home, or school, enabling them to share resources and communicate efficiently.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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