IVR (Interactive Voice Response) is a telephony technology that automates interactions with callers, offering options through voice or keypad inputs for routing and self-service tasks.
VAD (Voice Activity Detection) is a feature in VoIP systems that detects when speech is present, allowing the system to stop transmitting during silent periods, saving bandwidth.
A Vanity Number is a custom phone number that spells out a word or phrase, making it easier for customers to remember, often used in marketing, such as 1-800-FLOWERS.
A vCPU (Virtual Central Processing Unit) is a virtualized portion of a physical CPU allocated to virtual machines, allowing cloud services and virtual environments to efficiently manage processing resources.
VDSL (Very High Bitrate Digital Subscriber Line) is a broadband technology that offers faster data transmission than traditional DSL, supporting high-speed internet over short copper telephone lines.
VDSL2 (Very-high-bit-rate Digital Subscriber Line 2) is an upgraded version of VDSL, offering faster download and upload speeds over short copper phone lines, supporting high-bandwidth services like streaming and gaming.
Vectoring is a technology used in DSL connections to reduce interference between multiple lines, increasing data transmission rates and improving overall broadband performance.
Very High Bit Rate Digital Subscriber Line 2 is an advanced DSL technology that delivers significantly higher internet speeds than its predecessor, VDSL, by optimizing the use of copper lines.
Video Conferencing allows multiple participants to communicate via live video and audio over the internet, enabling remote meetings, collaboration, and presentations.
Video-over-IP refers to the transmission of video content over internet protocol networks, allowing for real-time video streaming and conferencing through broadband connections.
An AI-powered chatbot or voice assistant that interacts with customers, providing automated support and handling routine tasks without the need for human involvement.
A cloud-based call center that allows agents to work remotely while accessing the same tools and systems as on-site teams, offering flexibility and scalability.
A cloud-based platform that centralizes customer interactions across multiple channels, such as voice, email, and chat, enabling agents to work remotely.
A Virtual Number is a phone number that isn’t tied to a physical phone line, allowing users to route calls to any device or location, often used by businesses for flexible communication.
A Virtual PBX is a cloud-based phone system that handles call routing and management without the need for physical hardware, offering businesses flexibility and scalability.
Virtual Queuing allows callers to wait in a virtual line without staying on the phone, offering the option for a call back when an agent becomes available, improving customer experience.
A Virtual Receptionist is an automated phone system that answers calls, provides information, and routes calls to the appropriate person or department, simulating a live receptionist.
Virtualisation refers to the creation of virtual versions of hardware, software, or networks, allowing for multiple virtual systems to run on a single physical machine, increasing efficiency.
Visual Voicemail is a feature that allows users to view and manage their voicemail messages through a visual interface, often on smartphones, rather than dialing in to listen.
A VLAN (Virtual Local Area Network) is a network configuration that segments a physical network into separate virtual networks, improving security and efficiency by isolating traffic.
A VM (Virtual Machine) is a software-based simulation of a physical computer that runs its own operating system and applications, allowing multiple VMs to run on a single physical server.
Voice Activity Detection is a technology used in VoIP that detects when a person is speaking and only transmits voice data when necessary, saving bandwidth during periods of silence.
A security technology that uses unique voice patterns to verify an individual’s identity, adding a layer of authentication for sensitive transactions.
A spoken instruction processed by a system to perform a specific task, often used in virtual assistants, smart devices, and IVR systems for hands-free control.
Communication between humans and systems through spoken language, used in call centers, virtual assistants, and smart devices to provide intuitive customer experiences.
Feedback collected from employees or internal stakeholders about processes and systems, helping improve workplace efficiency and satisfaction.
A method of gathering and analyzing customer feedback to understand their needs, preferences, and experiences, guiding business strategies and improvements.
Voice over Internet Protocol (VoIP) is a technology that allows users to make voice calls over the internet, bypassing traditional phone lines and offering cost-effective communication.
A software system that enables voice-based interactions and services, such as virtual assistants, IVRs, and voicebots, enhancing customer engagement.
A unique digital representation of a person’s voice used for authentication, much like a fingerprint, ensuring secure voice-based transactions.
Voice Quality refers to the clarity and overall experience of a voice call, often measured by factors like latency, jitter, and packet loss in VoIP systems.
An automated system that interacts with callers through pre-recorded messages, guiding them to the right service or agent based on input or voice commands.
A range of communication services provided through voice channels, such as VoIP calls, IVRs, and voicebots, enabling customer support and engagement.
An AI-powered bot that interacts with customers using natural language via voice, automating inquiries and providing a conversational experience.
Voicemail is a system that records voice messages when a recipient is unavailable, allowing them to retrieve the messages later through a phone or email system.
Voicemail to Email is a feature that forwards voicemail messages as audio files to a user’s email, allowing them to listen to and manage messages from their inbox.
Voicemail to Text converts voicemail messages into text format and delivers them via SMS or email, allowing users to read their messages instead of listening to them.
Voicemail Transcription converts spoken voicemail messages into written text, allowing users to read their messages instead of listening to them, often delivered via email or text.
A VoIP Gateway is a device that converts analog phone signals into digital data for VoIP transmission, allowing traditional phone systems to communicate over IP networks.
A VoIP Router manages and routes VoIP traffic over a network, ensuring high-quality voice communication by prioritizing voice data over other types of network traffic.
A VoIP Switch is a hardware or software system that directs voice data in a VoIP network, ensuring calls are routed to their correct destinations in real-time.
A VoIP Telephone is a phone designed specifically to handle VoIP calls, connecting directly to a VoIP network through the internet rather than traditional telephone lines.
VoLTE (Voice over Long-Term Evolution) allows voice calls to be made over 4G LTE networks, providing better call quality and faster connection times compared to older technologies.
VoWIFI (Voice over Wi-Fi) enables voice calls to be made over a Wi-Fi connection instead of cellular networks, allowing for seamless calling in areas with poor mobile coverage.
A VPN (Virtual Private Network) provides a secure and encrypted connection between a user and a network, allowing for safe data transmission and privacy when using the internet.
VRRP (Virtual Router Redundancy Protocol) ensures continuous network availability by providing automatic failover to a backup router if the primary router fails.
vT1 (Virtual T1) refers to the virtual emulation of a T1 line, providing digital transmission capabilities over a network without the need for physical T1 infrastructure.
vTCP (Virtual Transmission Control Protocol) simulates TCP functionality within a virtualized network environment, managing data transmission and ensuring reliability.
vTrunk refers to a virtual trunk line that connects multiple communication channels over a network, enabling voice or data traffic to be efficiently routed without physical lines.
A vTrunk Line is a virtual connection that mimics the functionality of a physical trunk line, allowing for the transmission of voice and data across multiple channels in a virtual environment.
A markup language used to design and develop voice applications, enabling automated systems to interact with users through voice commands.
No posts found
