Digital Workplace refers to the integration of digital tools, applications, and systems that allow employees to work, collaborate, and communicate from any location, often enhancing flexibility and productivity.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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