Change Management is the process of planning, implementing, and monitoring changes within an organization, ensuring that transitions are smooth, efficient, and minimize disruption to operations.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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