Cellular Telecommunications and Internet Association (CTIA) is a trade organization that represents the wireless communications industry in the United States, promoting standards, best practices, and regulations.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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