CDR (Call Record Detail) provides detailed information about each call, such as time, date, duration, and cost, often used in call accounting and reporting systems to monitor and analyze telecom usage.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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