Call Center Software is an all-encompassing solution that provides tools for managing calls, agent workflows, customer interactions, and reporting, helping to improve the efficiency and quality of call center operations.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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