Call Center CRM (Customer Relationship Management) is software that integrates customer data, interaction history, and service requests, allowing agents to provide personalized service and track customer journeys effectively.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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