Business Text Messaging is a service that allows companies to send and receive SMS messages to customers and employees, facilitating communication for marketing, customer support, or appointment reminders.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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