Automatic Call Distribution (ACD) is a system used in call centers to route incoming calls to the appropriate agent or department based on factors like availability, skills, or customer needs, optimizing call handling efficiency.
G.711 is a codec used in digital telephony for compressing and decompressing audio, offering high-quality voice transmission with minimal delay, commonly used in VoIP systems.
G.723.1 is a highly compressed audio codec used in VoIP applications, optimized for low-bandwidth networks, often used in international or low-quality internet connections.
G.729 is a codec designed for voice compression in IP networks, providing good audio quality while using low bandwidth, making it ideal for VoIP services.
G.dmt is a modulation standard used in ADSL technology to divide the bandwidth into multiple channels, improving data transmission rates over copper phone lines.
A Gatekeeper in VoIP systems manages call control, including authorization, bandwidth management, and call routing, ensuring efficient communication within a network.
A Gateway is a device that connects different networks, translating communication protocols between them, such as connecting a VoIP system to the public telephone network.
A Gateway (VoIP) converts voice traffic between IP networks and traditional telephone networks, enabling communication between VoIP users and standard phone lines.
Geo-Redundant Platforms are systems that replicate data and services across multiple geographic locations, ensuring service continuity and minimizing downtime during outages or disasters.
Governance in IT refers to the policies and procedures that control how technology systems are managed, ensuring compliance, security, and alignment with business goals.
GRE (Generic Routing Encapsulation) is a tunneling protocol that encapsulates data packets, allowing them to be transmitted securely over different network protocols.
Green in telecommunications typically refers to environmentally sustainable practices, such as energy-efficient hardware and eco-friendly infrastructure within the industry.
A Greeting is a prerecorded message that plays when a caller first connects with a voicemail system or automated phone service, providing instructions or welcoming the caller.
Group Paging (GP) allows a user to broadcast a voice message to multiple recipients simultaneously over an intercom system or through connected phones in a group.
A markup language used for defining grammars in speech recognition systems, helping call centers automate responses and improve accuracy in voice interactions.
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