An Auto Dialer is a software or device that automatically dials telephone numbers from a list, often used in telemarketing, surveys, or emergency notifications to save time and increase call volume efficiency.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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