Genesys Omni-Channel
Cloud Contact Center Platform.
Better For Your Customers, Better For Your Business.
Improve Customer Experiences | Measure Your Performance | Increase Efficiencies & Save
Genesys – a smarter contact center in the cloud
The Genesys Cloud platform was built from the ground up as an omnichannel cloud-based call center. Genesys Cloud offers full-service capabilities including Interactive Voice Response (Automated Attendant), SMS Alerts, Web Chat, Analytics, Call Routing, Call Recording, Queue Callback & more.
The system delivers one interface for all customer interactions, integrates with dozens of other customer-facing applications and does so simply and cleanly. Communicate with customers, collaborate internally, consolidate technologies and drive your business forward. Star Telecom will reduce your learning curve with Genesys and continue to support you.
Get a No Obligation 30-Day Trial! Introduce an Automated Attendant with Additional Features
Inbound & Outbound IVR
Greet your customers with an automated attendant. The Inbound IVR System connects each customer with the right agent, reducing transfers and customer frustration. Utilize Outbound IVR to automatically call your customers with a pre-recorded alert, survey, confirmation & more!
Webchat, Voice, Email, SMS
Genesys consolidates all communication channels into one platform, reducing complexity, simplifying administration, improve efficiencies, and reducing total cost of ownership. Agents can multitask such as handling a web chat inquiry and a phone call at the same time, in one interface.
Call Center Analytics
To make improvements, you first need insight into your operations. Use real-time interaction data and performance metrics to identify key areas for improvements such as customer satisfaction & average wait times.
Outbound SMS Campaigns
Send existing and prospective customers SMS/Text alerts with valuable information to reduce unnecessary calls to your center. You may also send surveys, opt-in texts for marketing, or self-service messages that could make account changes automatically for instance.
Virtual Call Center
Grow your team with a virtual call center by moving to Genesys Cloud. Have local and virtual agents log in to the same interface from home or from the office, and have all interaction data recorded in the same interface. Allow your global customers to receive the same support as your local customers.
Personalized Self Service
Allow your customers to take advantage of self-service options over the phone, such as payments, account changes, appointment scheduling, and more. You may also tailer options based on demographics or customer preferences.
CRM Integration
Make each customer interaction personalized by integrating Genesys Cloud with your CRM. Better understand your customer's journey and lower handle times by reducing questions from your agents.
Workforce Management
Tasks are automatically escalated or routed to the correct agent based on their authority levels or skills, or have them route to multiple agents if they're needed in the different steps in the task.
Queue Callback
Why have your customers wait too long during call volume spikes? With Genesys Cloud, you can offer the customer to receive a call back form one of your agents on their preferred number.
Security
Meets & exceeds industry security standards. A signature-based Network Intrusion Detection System (NIDS) constantly monitors the network for potential attacks. Data centers use multi-stage authentication, & 24/7 CCTV monitoring.
Local 24/7 Phone & Email Support
We’re always here to help, 24 hours a day, 7 days a week. No matter the time, you can reach us by phone or email. That's the Star Telecom difference.
Improve Customer Interactions – Star Telecom Makes Genesys Cloud Even Better.
Provide high-quality customer service on the channels your customers prefer. Data has concluded that with the Genesys Omni-Channel Cloud contact Center Platform, companies have experienced a 25% boost in productivity, reduced transfers by 35%, and cut the average handle time by 40 seconds.
With over 2 decades of experience, Star Telecom will make it easy for you to migrate to the Genesys platform and support you every step of the way with a dedicated account manager, and 24/7 phone & email support. This is the Star Telecom advantage with no extra cost, and it's why our customers stay with us!
Genesys Cloud Integrates with these CRM Platforms and More
24/7 PHONE & EMAIL SUPPORT
With us, you not only get 24/7 email & phone (with a real person) support, but you also a dedicated account manager, no matter the size of your business or solution. Speak to one of our cloud-based contact center experts with ample experience in providing streamlined cloud contact center solutions. We equip businesses every day to drastically save costs & increase efficiency within their contact center.
I'm In, Let's Get StartedThe best Genesys Cloud® contact center platform for your business
Genesys Cloud 1
Solve customer problems faster.
$75 USD
per agent per
month*
or
$0.68 USD
per agent per
hour*
(billed annually)
Minutes sold separately.
Genesys Cloud 2
More channels, more success.
$110 USD
per agent per
month*
or
$0.99 USD
per agent per
hour*
(billed annually)
Minutes sold separately.
Genesys Cloud 3
Unlimited channel surfing.
$140 USD
per agent per
month*
or
$1.26 USD
per agent per
hour*
(billed annually)
Minutes sold separately.
With different platform packages, you can choose the best option for your company.
Genesys Cloud Communicate pricing
Your phone has big dreams.
$10 USD
per user per
month*
(billed annually)
Minutes sold separately.
Flexible voice options
Take
business communications entirely to
the cloud with
pay per minute
Genesys Cloud Voice services.
Or, keep
your existing carrier contract
and
manage your own voice
cost.
Compare plans
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| ACD Voicemail Routing | ✓ | ✓ | |
| Bullseye Routing | ✓ | ✓ | |
| Callback Objects (IVR & Web) | ✓ | ✓ | |
| Customer Journey | ✓ | ✓ | |
| ✓ | ✓ | ||
| External Contacts | ✓ | ✓ | ✓ |
| In-Queue Audio Configuration | ✓ | ✓ | ✓ |
| In-Queue Call Flows | ✓ | ✓ | ✓ |
| Messaging Inbound | ✓ | ||
| Priority FIFO Routing | ✓ | ✓ | ✓ |
| Response Management | ✓ | ✓ | |
| SMS Inbound | ✓ | ||
| Skills-based Routing | ✓ | ✓ | |
| Social Media (Twitter) | ✓ | ||
| Voice | ✓ | ✓ | ✓ |
| Voice Co-browse | ✓ | ||
| Voice Screen Share | ✓ | ||
| Web Chat | ✓ | ✓ | |
| Web Chat Co-browse | ✓ | ||
| Web Chat Screen Share | ✓ | ||
| Wrap-up Codes | ✓ | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| ASR-Supported Languages | ✓ | ✓ | ✓ |
| Audio Debug a Call Flow | ✓ | ✓ | ✓ |
| Dependency Tracking | ✓ | ✓ | ✓ |
| Drag & Drop Auto-Attendant | ✓ | ✓ | ✓ |
| Email Flows | ✓ | ✓ | |
| Graphical Task Editor | ✓ | ✓ | ✓ |
| Inbound Call Flows | ✓ | ✓ | ✓ |
| Integrated Prompt Management | ✓ | ✓ | ✓ |
| Integrated Speech Enablement | ✓ | ✓ | ✓ |
| Native Versioning | ✓ | ✓ | ✓ |
| Outbound Call Flows | ✓ | ✓ | |
| Printing a Call Flow | ✓ | ✓ | ✓ |
| Real-time Error Tracking | ✓ | ✓ | ✓ |
| Robust Expression Editing | ✓ | ✓ | ✓ |
| Secure IVR | ✓ | ✓ | |
| TTS-Supported Languages | ✓ | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Adv. Record Processing Rules | ✓ | ✓ | ✓ |
| Agentless/Auto Messaging | ✓ | ✓ | |
| Answering Machine Detection | ✓ | ✓ | ✓ |
| Contact List Management | ✓ | ✓ | ✓ |
| Contact List Rest API | ✓ | ✓ | ✓ |
| Data Export | ✓ | ✓ | ✓ |
| Inbound/Outbound Blending | ✓ | ✓ | |
| Outbound Reports | ✓ | ✓ | ✓ |
| Power Dialing | ✓ | ✓ | |
| Predictive Dialing | ✓ | ✓ | |
| Preview Dialing | ✓ | ✓ | ✓ |
| Priority Preview Dialing | ✓ | ✓ | |
| Progressive Dialing | ✓ | ✓ | ✓ |
| Scheduled Callbacks | ✓ | ✓ | ✓ |
| Wrap-up Codes | ✓ | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Abandon Rate Configuration | ✓ | ✓ | ✓ |
| Caller ID Control | ✓ | ✓ | ✓ |
| Campaign Sequences | ✓ | ✓ | ✓ |
| Filtering for Call Lists | ✓ | ✓ | ✓ |
| Multi-level Caller ID Settings | ✓ | ✓ | ✓ |
| Progress View | ✓ | ✓ | ✓ |
| Outlook-style Schedule View | ✓ | ✓ | ✓ |
| Callable Times | ✓ | ✓ | ✓ |
| Dynamic Do Not Call Lists | ✓ | ✓ | ✓ |
| Multiple DNC Lists Per Campaign | ✓ | ✓ | ✓ |
| Online DNC.com Integration | ✓ | ✓ | ✓ |
| Pacing Control and Overrides | ✓ | ✓ | ✓ |
| Time Zone Mapping | ✓ | ✓ | ✓ |
| Time Zone Support | ✓ | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Ability to Customize Script | ✓ | ✓ | |
| Chat | ✓ | ✓ | |
| Complex Variable Types | ✓ | ✓ | |
| Default Script | ✓ | ✓ | ✓ |
| ✓ | ✓ | ||
| Import/Export Scripts | ✓ | ✓ | |
| Inbound Call Support | ✓ | ✓ | ✓ |
| Outbound Call Support | ✓ | ✓ | ✓ |
| Pre-packaged Validations | ✓ | ✓ | |
| Script Errors Panel | ✓ | ✓ | |
| SMS | ✓ | ||
| Templates | ✓ | ✓ | |
| URL Screen Pop | ✓ | ✓ | ✓ |
| Version Control | ✓ | ✓ | |
| Voice | ✓ | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Historic Schedule Adherence | ✓ | ||
| Intraday Monitoring | ✓ | ||
| Load-based Schedule Generation | ✓ | ||
| Manual Schedule Creation | ✓ | ✓ | |
| Real-time Schedule Adherence | ✓ | ||
| Short-term Forecasting | ✓ | ||
| Time Off Requests | ✓ | ||
| Verint Integration | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| 100% Email Recording | ✓ | ✓ | |
| 100% Encryption | ✓ | ✓ | ✓ |
| 100% Voice Recording | ✓ | ✓ | ✓ |
| 100% Web Chat Recording | ✓ | ✓ | |
| Callback | ✓ | ✓ | |
| Dual-channel Call Recording | ✓ | ✓ | |
| Evaluation Audit Trail | ✓ | ✓ | |
| Flexible Search with Facets | ✓ | ✓ | ✓ |
| Long-term Cloud Storage | ✓ | ✓ | ✓ |
| Permission-based Playback | ✓ | ✓ | ✓ |
| Policy-based Retention | ✓ | ✓ | ✓ |
| Recording Audit Trail | ✓ | ✓ | ✓ |
| Screen Recordings | ✓ | ||
| Secure Pause | ✓ | ✓ | ✓ |
| Single-channel Call Recording | ✓ | ✓ | ✓ |
| SMS | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Recordings & Evaluation Scores | ✓ | ✓ | |
| Calibration Process | ✓ | ✓ | |
| Evaluation Assignment | ✓ | ✓ | |
| Evaluation Form Designer | ✓ | ✓ | |
| Evaluation Workflows | ✓ | ✓ | |
| Faceted Evaluation Search | ✓ | ✓ | |
| Multiple Question Types | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Speech-to-Text Transcription | ✓ | ✓ | |
| *via third-party integration |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Agent Activation | ✓ | ✓ | ✓ |
| Assistance | ✓ | ✓ | ✓ |
| Listen (Monitoring) | ✓ | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Flexible API Access | ✓ | ✓ | ✓ |
| Contact Center Dashboard | ✓ | ✓ | ✓ |
| Interactions Details Views | ✓ | ✓ | ✓ |
| Queues Activity Real-time Views | ✓ | ✓ | ✓ |
| Performance Views | ✓ | ✓ | ✓ |
| Agent Availability Report | ✓ | ✓ | ✓ |
| Interaction Details Report | ✓ | ✓ | ✓ |
| Queue Metrics Report | ✓ | ✓ | ✓ |
| Scheduled Reports | ✓ | ✓ | ✓ |
| Wrap-up Codes Report | ✓ | ✓ | ✓ |
| Performance iPad App | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Microsoft Dynamics | ✓ | ✓ | ✓ |
| Salesforce | ✓ | ✓ | ✓ |
| REST API Access | ✓ | ✓ | ✓ |
| Zendesk | ✓ | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Call Logging | ✓ | ✓ | ✓ |
| Click-to-Dial | ✓ | ✓ | ✓ |
| Embedded Genesys Cloud UI | ✓ | ✓ | ✓ |
| Screen Pops | ✓ | ✓ | ✓ |
| *$15 USD add-on per agent |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Embedded Genesys Cloud UI | ✓ | ✓ | ✓ |
| Screen Pops | ✓ | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Click-to-Dial | ✓ | ✓ | ✓ |
| Make Call from Context Menu | ✓ | ✓ | ✓ |
| Embedded Genesys Cloud UI | ✓ | ✓ | ✓ |
| Screen Pops | ✓ | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Prospect Conversion | ✓ | ✓ | ✓ |
| *$110 USD add-on per user |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Active Directory | ✓ | ✓ | ✓ |
| Microsoft Exchange | ✓ | ✓ | ✓ |
| REST API Access | ✓ | ✓ | ✓ |
| SharePoint | ✓ | ✓ | ✓ |
| SQL Database | ✓ | ✓ | ✓ |
| Workday | ✓ | ✓ | ✓ |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| Chat Integration | ✓ | ✓ | ✓ |
| *5 USD add-on per user |
| Genesys Cloud 1 | Genesys Cloud 2 | Genesys Cloud 3 | |
| GDPR | ✓ | ✓ | ✓ |
| HIPAA Compliance | ✓ | ✓ | ✓ |
| PCI DSS - Secure IVR | ✓ | ✓ | |
| PCI DSS - Secure Pause | ✓ | ✓ | ✓ |
| Collaborate | Communicate | |
| Audio Conferencing | ✓ | |
| Call Recording | ✓ | |
| Chat | ✓ | ✓ |
| Cloud IP PBX | ✓ | |
| Desktop Sharing | ✓ | ✓ |
| Directory | ✓ | ✓ |
| File Sharing | ✓ | ✓ |
| Group Ring, Hunt Groups | ✓ | |
| Inbound & Outbound Faxing | ✓ | |
| Native mobile application | ✓ | ✓ |
| Unified Inbox | ✓ | |
| Video Calling - peer-to-peer | ✓ | ✓ |
| Video Calling - multi-user | ✓ | |
| Voicemail | ✓ | |
| WebRTC Softphone | ✓ |