Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A software system that enables voice-based interactions and services, such as virtual assistants, IVRs, and voicebots, enhancing customer engagement.
A unique digital representation of a person’s voice used for authentication, much like a fingerprint, ensuring secure voice-based transactions.
Voice Quality refers to the clarity and overall experience of a voice call, often measured by factors like latency, jitter, and packet loss in VoIP systems.
An automated system that interacts with callers through pre-recorded messages, guiding them to the right service or agent based on input or voice commands.
A range of communication services provided through voice channels, such as VoIP calls, IVRs, and voicebots, enabling customer support and engagement.
An AI-powered bot that interacts with customers using natural language via voice, automating inquiries and providing a conversational experience.
