Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A security technology that uses unique voice patterns to verify an individual’s identity, adding a layer of authentication for sensitive transactions.
A spoken instruction processed by a system to perform a specific task, often used in virtual assistants, smart devices, and IVR systems for hands-free control.
Communication between humans and systems through spoken language, used in call centers, virtual assistants, and smart devices to provide intuitive customer experiences.
Feedback collected from employees or internal stakeholders about processes and systems, helping improve workplace efficiency and satisfaction.
A method of gathering and analyzing customer feedback to understand their needs, preferences, and experiences, guiding business strategies and improvements.
Voice over Internet Protocol (VoIP) is a technology that allows users to make voice calls over the internet, bypassing traditional phone lines and offering cost-effective communication.
