Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Virtual Receptionist is an automated phone system that answers calls, provides information, and routes calls to the appropriate person or department, simulating a live receptionist.
Virtualisation refers to the creation of virtual versions of hardware, software, or networks, allowing for multiple virtual systems to run on a single physical machine, increasing efficiency.
Visual Voicemail is a feature that allows users to view and manage their voicemail messages through a visual interface, often on smartphones, rather than dialing in to listen.
A VLAN (Virtual Local Area Network) is a network configuration that segments a physical network into separate virtual networks, improving security and efficiency by isolating traffic.
A VM (Virtual Machine) is a software-based simulation of a physical computer that runs its own operating system and applications, allowing multiple VMs to run on a single physical server.
Voice Activity Detection is a technology used in VoIP that detects when a person is speaking and only transmits voice data when necessary, saving bandwidth during periods of silence.
