Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
URL Filtering is a security feature that blocks or allows access to specific websites or URLs based on predefined policies, often used to prevent access to malicious or inappropriate content.
UTM (Unified Threat Management) is a security solution that integrates multiple protective functions, such as firewall, antivirus, and intrusion prevention, into a single device or platform.
UTP (Unshielded Twisted Pair) is a type of cabling used in telecommunications and networking, consisting of twisted copper wires that help reduce interference and support high-speed data transmission.
VAD (Voice Activity Detection) is a feature in VoIP systems that detects when speech is present, allowing the system to stop transmitting during silent periods, saving bandwidth.
A Vanity Number is a custom phone number that spells out a word or phrase, making it easier for customers to remember, often used in marketing, such as 1-800-FLOWERS.
A vCPU (Virtual Central Processing Unit) is a virtualized portion of a physical CPU allocated to virtual machines, allowing cloud services and virtual environments to efficiently manage processing resources.
