Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Unified Communications refers to the integration of various communication tools, such as voice, video, messaging, and email, into a single, cohesive platform that enhances collaboration and efficiency.
UNIX is a powerful, multi-user operating system that is widely used in servers, workstations, and mobile devices, known for its stability, flexibility, and strong security features.
Techniques used to increase revenue by encouraging customers to purchase more expensive products or additional services complementary to their initial purchase.
Upload is the process of sending data from a local device, such as a computer or phone, to a remote server or system, commonly used when transferring files or sharing content online.
Upstream refers to data that is transmitted from a user’s device to a network or server, typically involving activities like sending emails, uploading files, or making video calls.
A URL (Uniform Resource Locator) is the address used to access a website or resource on the internet, often consisting of the protocol, domain name, and specific path to the resource.
