Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
TR-069 is a protocol that allows service providers to remotely manage and configure customer premises equipment (CPE) like routers or modems, ensuring smooth device updates and maintenance.
Traffic Shaping is a network management technique that prioritizes certain types of data, ensuring important traffic, such as voice or video, gets higher bandwidth and smoother transmission.
Troubleshooting is the process of identifying, diagnosing, and resolving issues or malfunctions in a system, network, or device to restore functionality or improve performance.
A communication line or channel used to connect multiple telephony systems, facilitating the transfer of voice and data across networks for smooth call center operations.
UCaaS (Unified Communications as a Service) is a cloud-based service that provides communication tools like voice, video conferencing, and messaging through a single platform, accessible from any device.
UDP (User Datagram Protocol) is a communication protocol used for fast, connectionless data transmission, ideal for real-time applications like gaming or video streaming where speed is prioritized over reliability.
