Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Telephone Chain is a system where one person calls several people, who then pass on the message to others, often used in emergency situations or to quickly disseminate information.
Telephone Polling involves gathering feedback or opinions from individuals over the phone, commonly used in surveys, political campaigns, or market research.
Telephony refers to the technology and systems that enable voice communication over distances, traditionally through landlines and more recently through digital networks like VoIP.
Text Message Forwarding allows users to automatically forward SMS messages from one phone number to another, ensuring that important texts are received even when using a different device.
Text Message Marketing involves sending promotional or informational messages to customers via SMS, often used by businesses to engage with customers, offer deals, or provide updates.
Text-To-Speech (TTS) is a technology that converts written text into spoken words, enabling devices to read text aloud, commonly used in accessibility tools or voice-enabled applications.
