Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
STIR/SHAKEN are protocols used to authenticate caller identity in VoIP and telecommunication systems, helping prevent robocalls and caller ID spoofing by verifying the legitimacy of the call.
Store and Forward is a communication method where data, such as emails or messages, is temporarily stored at an intermediate point before being forwarded to the final destination.
A Stream refers to the continuous transmission of audio, video, or data over the internet, allowing users to access content in real-time without downloading the entire file.
An AI-powered assistant that supports supervisors by providing real-time insights, coaching suggestions, and performance recommendations to optimize team management.
SVA (Security Vulnerability Assessment) is the process of identifying and evaluating security risks in a system, network, or application to prevent potential breaches or attacks.
Sway is a Microsoft presentation tool that allows users to create interactive reports, presentations, and storytelling documents that can be shared and viewed online.
