Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Proxy is an intermediary server that acts between a user and a destination server, often used to enhance privacy, security, or to bypass content restrictions by masking the user’s IP address.
PSTN (Public Switched Telephone Network) is the traditional global network of circuit-switched phone lines used for landline voice communication, operating over copper and fiber connections.
A PSTN (POTS) Gateway is a device that connects VoIP systems to the traditional Public Switched Telephone Network, allowing digital voice traffic to be routed through analog phone lines.
PSTN (Public Switched Telephone Network) is the traditional infrastructure that supports analog landline phone services, connecting phones worldwide using circuit-switched technology.
PSTN Backup refers to using the Public Switched Telephone Network as a fallback communication system when a primary VoIP or digital phone system goes down, ensuring continuous service.
PSTN Failover automatically switches phone services from a digital system to the traditional PSTN in the event of a failure, maintaining phone connectivity during outages.
