Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
The total time an agent spends speaking with a customer during a call. Monitoring talk time helps in measuring agent productivity and ensuring efficient customer service delivery.
TC-PAM (Trellis Coded Pulse Amplitude Modulation) is a modulation scheme used in DSL technologies to increase data transmission efficiency and bandwidth over copper lines.
TCP (Transmission Control Protocol) is a core internet protocol that ensures reliable and ordered delivery of data between devices, forming the backbone of most internet communication.
Teams Direct Routing allows Microsoft Teams users to connect to the Public Switched Telephone Network (PSTN) for making and receiving external phone calls using their existing phone lines or SIP trunks.
Teams Telephony refers to the integration of Microsoft Teams with phone systems, enabling users to make, receive, and manage voice calls within the Teams platform.
Telco is short for telecommunications company, referring to businesses that provide communication services such as telephone, internet, and TV to consumers and businesses.
