Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Sway is a Microsoft presentation tool that allows users to create interactive reports, presentations, and storytelling documents that can be shared and viewed online.
A Switch is a network device that connects multiple devices within a local area network (LAN), managing data traffic and directing it to the correct destination device.
Symmetrical Bandwidth refers to an internet connection where the upload and download speeds are the same, commonly used in business environments that require balanced data transfer rates.
T1 is a type of digital transmission line that supports data speeds of 1.544 Mbps, commonly used by businesses for high-speed internet and phone services, providing 24 voice channels.
T3 is a higher-capacity digital transmission line capable of transferring data at 45 Mbps, typically used by large organizations for extensive data transfer or large-scale network connections.
Personalized engagements based on individual customer preferences and behaviors, fostering stronger relationships and improving customer satisfaction.
