Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
The analysis of spoken interactions to extract insights, monitor quality, and ensure compliance, helping businesses improve performance and customer satisfaction.
Speech Recognition is the technology that enables computers and devices to recognize and interpret spoken language, allowing users to interact with systems using voice commands.
Technology that converts text into lifelike speech, enhancing automated voice interactions with customers through IVRs or virtual agents.
Speech to Text converts spoken words into written text, allowing users to dictate messages, documents, or commands to a computer or mobile device.
An SSD (Solid-State Drive) is a data storage device that uses flash memory, offering faster read/write speeds than traditional hard drives, making it ideal for faster data access.
Static NAT (Network Address Translation) permanently maps a private IP address to a public IP address, allowing consistent communication between a specific internal device and external networks.
