Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Soft Switch is a software-based device in telecommunications that routes voice, video, and data traffic across IP networks, replacing traditional hardware-based switching systems.
A Softphone is an application that mimics a traditional phone on a computer or smartphone, allowing users to make VoIP calls over the internet using their device’s microphone and speakers.
A Softswitch is a software-based switch used in VoIP networks to manage and route voice and multimedia communications, replacing traditional telephone exchange hardware.
SOHO (Small Office/Home Office) refers to a business setup in a small space, such as a home or small office, typically using simplified networking and telecommunication systems.
Solicited Ringing is a feature that alerts specific phones or extensions when a call comes in, usually in response to an action such as transferring a call or initiating a ring group.
SONET (Synchronous Optical Network) is a standard for transmitting digital data over optical fiber networks, providing high-speed and reliable communication for large-scale telecom systems.
