Sensitive Data refers to personal or confidential information that requires protection, such as financial details, medical records, or passwords, often subject to strict regulations for privacy and security.
A tool that analyzes the tone and emotion in customer interactions, identifying satisfaction, frustration, or urgency to guide agent responses and enhance service.
Sequential Ringing is a phone system feature where incoming calls are forwarded to a list of predetermined numbers, one after the other, until the call is answered.
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that outlines the expected level of service, including uptime, response times, and other performance metrics.
A Service Provider is a company or organization that offers services such as internet, telephony, or cloud computing to businesses or individuals, often through a subscription model.
Session Initiation Protocol (SIP) is a communication protocol used to initiate, maintain, and terminate voice and video calls over IP networks, commonly used in VoIP and conferencing systems.