Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Screen Sharing is a feature that allows one user to share their computer screen with others in real time, commonly used in meetings, webinars, and tech support for collaboration and troubleshooting.
SD-WAN (Software-Defined Wide Area Network) is a network technology that simplifies the management and operation of a WAN by separating the hardware from the control layer, offering flexibility and scalability.
SDH (Synchronous Digital Hierarchy) is a standardized technology used in telecommunications to transmit large volumes of data over optical fiber networks, ensuring high-speed and reliable communication.
SDSL (Symmetric Digital Subscriber Line) is a type of DSL that provides equal upload and download speeds, typically used by businesses requiring balanced bandwidth for data transfer.
The process of dividing a customer base into distinct groups based on demographics, behaviors, or preferences to deliver more targeted and effective campaigns.
The ability of AI systems to grasp the meaning and context of language, improving chatbot responses and speech recognition accuracy in customer interactions.
