Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Roaming refers to the ability of mobile devices to connect to other networks outside of their home network, allowing users to make calls, send texts, and use data when traveling.
ROI (Return on Investment) measures the profitability of an investment by comparing the gain or loss against the initial cost, indicating the financial return of business activities.
A Router is a networking device that directs data between computers and the internet or between networks, ensuring information is sent to the correct destination.
RSVP (Resource Reservation Protocol) is a network protocol used to reserve bandwidth for specific applications or services, ensuring a smooth and reliable data flow.
RTA (Real-Time Adherence) is a workforce management metric that monitors how well agents in a call center adhere to their schedules in real time, ensuring staffing aligns with demand.
RTC (Real-Time Communication) refers to the immediate transmission of data, voice, or video, allowing users to interact instantly over platforms like phone calls or video conferencing.
