Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Punchdown Block is a type of terminal block used to connect network or phone wires, where individual wires are “punched down” into slots to establish a secure connection.
Push Notification is a message sent from an application to a user’s device, providing real-time updates or alerts, even when the app is not actively in use.
Push-to-Repeat is a feature on some communication devices that allows the user to replay the last transmitted message by pressing a button, often used in two-way radios.
A PWA (Progressive Web App) is a web application that behaves like a native app on mobile devices, offering features like offline access, push notifications, and faster performance.
QoE (Quality of Experience) measures the overall satisfaction of users with a service, such as streaming or communication, based on their personal perception of the performance and reliability.
QoS (Quality of Service) is a set of technologies used to manage and prioritize network traffic, ensuring that critical applications like voice or video calls receive the necessary bandwidth for optimal performance.
