Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
PSTN Backup refers to using the Public Switched Telephone Network as a fallback communication system when a primary VoIP or digital phone system goes down, ensuring continuous service.
PSTN Failover automatically switches phone services from a digital system to the traditional PSTN in the event of a failure, maintaining phone connectivity during outages.
PSTN – Public Switched Telephone Network is the global system of interconnected phone networks that provides traditional landline services, using circuit-switched technology to transmit voice calls.
PTM (Packet Transfer Mode) is a communication protocol that transmits data in small packets, allowing efficient data transfer over a network by dividing large files into smaller pieces.
A Public Cloud is a cloud computing service offered by third-party providers over the internet, available to the public or large enterprises on a pay-per-use model for scalability and flexibility.
The Public Switched Telephone Network (PSTN) is the traditional system that provides landline phone services, using circuit-switched technology to connect voice calls over a global network.
