Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A Protocol is a set of rules or standards that define how data is transmitted and received across a network, ensuring that devices can communicate effectively.
Protocol Filtering is the process of monitoring and controlling network traffic based on specific protocols, allowing or blocking certain types of data transmission for security or performance reasons.
A Proxy is an intermediary server that acts between a user and a destination server, often used to enhance privacy, security, or to bypass content restrictions by masking the user’s IP address.
PSTN (Public Switched Telephone Network) is the traditional global network of circuit-switched phone lines used for landline voice communication, operating over copper and fiber connections.
A PSTN (POTS) Gateway is a device that connects VoIP systems to the traditional Public Switched Telephone Network, allowing digital voice traffic to be routed through analog phone lines.
PSTN (Public Switched Telephone Network) is the traditional infrastructure that supports analog landline phone services, connecting phones worldwide using circuit-switched technology.
